Comments: Kevon Ewen-Lewis
The Dry cleaner there has the worst customer service I've ever encountered. Long rant begins now:
My fiancée had the unfortunate task of retrieving her dry “cleaned” products from your shop at the Fortino's at 35 Worthington Avenue, Brampton.
This was her second time having to retrieve her clothing, as the first time she noticed that all of her products (1 shirt, 1 pant, and 1 dress) still had the same stain as when originally brought in. She was told to come in the following Thursday as she was promised that they would all be cleaned by then.
Fast forward to the day; she went into the store to retrieve her product only to find that the only cleaned piece of clothing was her 1 pant. Both the dress and the shirt were still stained. On mentioning that her products were still not cleaned, the clerk became irate and he raised his voice and began patronizing her. This is not proper customer service. He refused to acknowledge the fact that The Dry Cleaner’s services were not rendered. Instead he gave some haphazard, over-the-line comparison to some doctor giving surgery and her subsequently dying, and her still needing to pay for those services. Not only did it not make any sense, but it also explored ideas of her death, which is simply uncomfortable, unsettling, and unacceptable.
He refused to return her dress if it was not paid for, even though it was not cleaned and his services were not rendered. It’s ridiculous that she could not get her dress back without having to pay for it and equally as ridiculous and disgusting that he even had the gall to raise his voice to her.
I emailed "customer support" and complained. I asked for an apology from the clerk and a refund. Basic and simple resolution. I got neither. Instead they sided with the guy. To add insult to injury, they gave us a 5 dollar voucher for our next visit. As if we'd ever go back therevalerie/ dave Gillespie
This Is my favorite place to shop. They have a great selection of products. Especially, gluten and dairy free.Maria Abdu
Nice grocery store with a variety of products available at one spot. Has an amazing café bar as well as various food options. I often come here to study just for the coffee. (but music is kinda loud which is a turn off for me)ilovemaccc
This was my second time in a Fortinos and omg I was so impressed!!! Especially with this location! It’s so clean and organized and a lovely atmosphere. Grab breakfast, a coffee, and enjoy shopping around. Keep it up!Jasmine Lolypop
Love this place! Every single employee goes above and beyond to help you! I shop here every Saturday for the last 3 years, not going anywhere else. At least for fruits and vegetables, their bread and bakery is outstanding. Great food choices to eat in or take out. They are a bit on the pricey side, but on the other hand, I don't waste my time looking for the best fresh products and service.Chris F
I'm always impressed with this place. My most recent trip was to have my passport pictures taken, but I also stopped at the noodle bar for sushi and a quick peek at the joe fresh. Lines are never an issue either. It's a little pricier but coming here makes grocery shopping less of a chore and more of an outing.sb shah
Helpful friendly people! Fortinos is no longer the expensive emergency only grocery store! It has turned shopping into an experience! Love the fresh hot gourmet pizzas, the Cafe, Sushi bar and Hot kitchen! And oh my gosh, the bakery...! To die for! Debbie Metzger
Love the hot prepared food. The bakery etc. They can get rid of the cheap clothes but as grocery stores go this is a good one. Clean and staff is awesome in all departments. Nice people and good selection.Akash Maan
The store is neat and clean and usually well stocked (with a few exceptions in bakery dept). Produce is of good quality and much of the staff is nice except for a few bad apples here and there. Pc points in general is the best in class rewards program. Variety that ranges from groceries to clothing to banking to photography is remarkable !Esther Ham
Our favourite place for filling up on gas and grabbing goodies every now and then. They recently renovated the interior, so it looks classier now. Their produce is quite fresh, but it's on the pricier side. Inside Fortinos you will also find PC financial, a dry cleaners, and a passport photography studio.
Their flower shop has a great variety of flowers and a helpful staff.