Through word of mouth I heard this location offered poor customer service. I stopped by out of convenience this week, and was ignored and "blown off" by staff that appeared not to care from the moment I walked in. I left feeling frustrated. This place is not worth my time or my business. It's worth the drive to Petsmart (or anywhere else.)Sarks Maz
Great staff and great store. I started going there when I first ordered my chocolate lab and bought what I needed to get started. Puppy loves going in the store and visiting nowpaul cochrane
Awesome staff. Took my dogg in for a badly needed winter DIY bath. Greatest thing ever.seriously really?
The staff is so friendly and helpful. I always go here for my dog food. They have helped me through skin and eating issues. Very knowledgeable personnel.Brenda Lee Summers
1"Pet Valu"... this is not the store of the chain that used to be. I used to go into Pet Valu...and be able to shop there...anytime... anywhere... any thing. This has changed dramatically!! The only true Pet Valu's ...are gone. They closed the one at the Carlton/ Lake St. location and that one was the last true store. This location as well as others... are very nice, clean, well stocked locations, with things that you can't find in a department store, and are great for specific items, treatments, foods, medicines, housing etc. etc. etc. but I can't shop there regularly anymore for cat food , litter, even treats!! This location used to be Paulmac's Pet Store and when it changed over to Pet Valu , I was so happy to be able to finally have a Pet Valu in this location. But all they did was change the name!! The prices and all the stock was still Paulmacs' it seemed! I was so disappointed. Then I found out the one Pet Valu at Lake and Carlton had closed too!! Grrrrr.... no!!!!! Well... it seems Pet Valu changed completely. All locations have "exactly" the same items, same look , same prices, ( expensive!!)... same shelving , same chain store "EXACTNESS!!!... NO INDIVIDUALITY AT ALL!! The prices went up to incredible amounts and I tried to find another "real" Pet Valu"... but no such luck. They are all gone!! If you need something special that you can't find elsewhere... ( I needed baby supplies for teeny tiny mouths.. baby squirrels specifically... they had the KMR that these guys needed , and they had the tiny bottles and brushes to wash them etc. and they had the pre-made formulas and the powder which you just add water to and stir/ or shake, and they have stuff there that you can't find elsewhere... so for that reason and the fact the ladies are very pleasant and helpful....and you can order things if you can't find what you need there... for all these reasons and more... I give it a great review. However... I still am disappointed that I cannot afford the prices that this new chain has.... and therefore have to go to several different places to get my cat food, litter, treats, litter pans and Bb. mut Laura Rosati
If you're looking for information on dog and cat food, I recommend this location. The staff is highly knowledgeable, even with small animal stuff. If they don't know the answer, they take the time to do research.
Reptiles aren't their specialty, but if you need something that they have on their website but don't carry in their store, they will special order it in.
Thanks Ladies!A Google User
For those of us who require accessories for large reptiles, personally I would not recommend this location.